StubHub Reviews

StubHub is a secondary marketplace for the buying and selling of concert tickets, sports tickets, theater tickets and just about any other kind of live event ticket you can imagine. StubHub is based in San Francisco and is owned by eBay. Based on 2 customer reviews from our shopper community, StubHub's overall rating is 4.50 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.5

2 Reviews

Overall Rating

5 Stars

1

4 Stars

1

3 Stars

0

2 Stars

0

1 Star

0

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (2)
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whitemouse632
October 26, 2020
"Refund"
I retract my earlier review of StubHub regarding refunds. My event was cancelled and I received an email from live nation stating that the refund would be given to the original purchaser. I called StubHub and they were super nice and are taking care of my refund. Only down side is it can take up to 120 days. Better late than never!
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heavybird705
March 16, 2020
"Shadaye G. Best Rep!"
I don't typically write reviews, but I felt compelled to write one after the experience I received from a Stubhub customer rep named Shadaye G. From the Jamaica division. I had a unique situation where I could have had to pay upwards of $6k in tickets as a seller, but Shadaye was able to thoroughly work with the buyers and myself to resolve this issue. She went above and beyond her job description, by contacting both the buyers and myself to resolve the issue. She was prompt in her execution and very knowledgeable. She truly cared that my issue was resolved and the buyers' tickets weren't compromised.

Based on my experience with Shadaye, my view of Stubhub is an A+, and I think she definitely deserves a raise. Thanks Shadaye!
Questions & Answers
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Do they send the tickets?

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LenaMoore
March 18, 2019

“Stub Hub allowed a seller to sell me a black and white copy of a PDF ticket!! I notified them and they told me my tickets are valid. They are a duplicate black and white copy of the original. There are now at least two tickets available to my seats. Selling me a duplicate ticket knowing the seller still retains the original is FRAUD. They would not resolve the issue. I have to hope the other holder of the same ticket does not get to the venue before me. STUBHUB does not care about its customers”

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Is stubhug legit?

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I just ordered a ticket (march) and they told me that i will only receive it in june... 5 days before the actual concert. i think i was just scammed. what should i do?

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I ordered tickets to a concert and received a visa card in the mail. i am concerned. is this normal?

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Why so man really bad reviews, getting ready to buy some tickets now i just don't know

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